Product and Industry Training

Southern DataComm recognizes that product training is a very important part of the overall product solution. Our team of highly effective trainers can educate your staff or merchants about the credit card industry and SDC's products and services. Most of the training listed below can be performed at SDC's corporate offices in a classroom setting, over the Internet, or onsite at your company or merchant's location.

Client or Merchant Product Training

SDC will provide a trainer to train your staff or merchant. SDC product training may include:

Basic Payment Industry training.
Transaction flow and concepts.
Software application functions.
End-of-day processing procedures.
Basic troubleshooting and support procedures.
System maintenance.
Best practices.

Client Product Support Training

For the clients that have their own helpdesk and want to be able to support SDC's software, our trainer will provide more in-depth SDC product training. SDC product support training consists of:

Transaction flow and concepts.
Installation and configuration.
Details on the integration between your application and SDC's software.
Software application functionality.
How to create custom reports (only available with ProtoBase v6.0 Suite).
In-depth application troubleshooting and support procedures.
System maintenance.
Best practices.

The 800 VAR Program

The 800 VAR Program is a service that SDC offers to its value-added resellers. This program encompasses support training of the VAR's support staff, a certification process and direct access to SDC's Tier II Technical Support. The 800 VAR Program is designed to promote a stronger relationship between SDC and its product resellers by providing consistent and timely problem resolution.

For additional information about our Training Services or the 800 VAR Program, please contact our Sales Department at (800) 476-4456 .