Customer and Product Support

Southern DataComm is commited to providing quality products and services. Each implementation of our product is backed by our Technical Support Services. Our support representatives are trained to the highest standards to provide clear and concise customer assistance. We have two support packages tailored to meet your business needs.

Software Maintenance Program

This package includes technical support services to our product resellers between the hours of 8 a.m. and 8 p.m. (EST), Monday through Friday, excluding holidays. After-hours support is available at an hourly rate.

The package also includes:

Technical bulletins
Documentation
SofTrans maintenance updates
Software version releases

Direct End-user Support

Direct End-user Support includes technical support for all authorization, settlement, reporting and installation issues 24 hours per day; seven days per week; and, 365 days per year.Our support representatives will work directly with the end-user.

This package also includes:

Direct billing
Software maintenance updates
SofTrans module updates
Technical bulletins